Case Study – Paul Ealey – Customer Services Operations Manager, Liverpool
The biggest challenge I’ve ever faced at Princes was dealing with Covid-19.
We work at a fast pace to tight deadlines and high volumes on a daily basis, seven days a week, 363 days a year, but dealing with the impact of Coronavirus was off the graph. Customer demand went crazy.
At its peak, we were seeing a 400% uplift on the sales that we would typically have seen at Christmas, our busiest time of year.
We delivered 4 million cases of product a week, on 40,000 pallets, in 3,000 vehicles all around the country. Quite a feat.
I’m proud of what we all achieved because we had to react quickly, put new strategies in place, adhere to social distancing and flex fast to allow people to work from home.
A number of key retailers sent us emails to thank us for being an important supplier during the pandemic and we were also asked to share our learnings.
It was one of the hardest experiences we’ve ever had but we learnt so much from it. And it was a great team effort.
I joined Princes in 2004 and I think the last three years have been some of the most exciting. The business is growing fast. It’s forward thinking, progressive, innovative and we’ve got bags of ideas for new product development.
I’m proud that we have a team culture where everyone’s voice can be heard and that we champion our people. It’s just a great business to work for.
“We look to recruit strong individuals who can adapt quickly and love a fast-paced environment with strong career promotion opportunities.”
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